Customer Service – The Pledge Pillar

At Jensen Reign we are committed to treating you like a King. To deliver customer service like we are standing face-to-face, product quality that exceeds your expectations and words that inspire.

“Should we meet, I would have fulfilled my mission if you feel compelled to shout me a drink and to thank me for just doing what I said I’d do”. Nigel Sonter, Founder

With that in mind, let’s talk. If we miss the mark, let me know. If you love it, let me know.

Contact us:  kingdom@jensenreign.com


Product Disclaimer

Jensen Reign uses only the highest quality materials available. Please understand;

beads of natural stone may contain imperfections due to their organic nature

inconsistencies in the vintage process are intentional

waxed cotton will age

These features add to the uniqueness of your piece and we trust you enjoy them as much as we do.


Sizing – Help us Help You!

There is not a one-size-fits-all approach for Kings at Jensen Reign.

Please refer to the sizing chart and instructional video before placing your order so we can make you’re order for perfect fit.

Link to sizing table and video

Payment Information

We accept; VISA and Mastercards and Paypal payments.


Orders

Fulfillment: Your order will be shipped within 2 working days of payment verification (where purchase is prior to 2pm AEST).

Delivery: FREE worldwide shipping. Please see shipping policy here (link)


Returns

Lets’ keep it simple.

What we need:

1

Contact us within 30 days of delivery date kingdom@jensenreign.com

2

Item must be un-used, unmarked and in original condition

3

Packaging must be in original condition and unmarked, including all labels, tags and inserts.

What you get:

1

Quick resolution time and personal case manager – 2 business days for processing (+ allow time for bank clearance)

2

Return shipping

3

100% refund of purchase price credited to original payment method (not any additional freight, duties etc) or equivalent Store Credit – on verification of conditions above.


Security

All order information sent to JENSENREIGN.com is encrypted. We protect your online transactions by using Secure Sockets Layer (SSL) technology. With SSL implemented on both your computer and our server, information sent via the Internet can be trusted to arrive privately and unaltered. However, in order for SSL security to work, you must use an SSL enabled browser. Most browsers (Internet Explorer, Safari, Firefox, etc.), version 3.x and later, support SSL.