At Jensen Reign we are committed to treating you like a King. To deliver customer service like we are standing face-to-face, product quality that exceeds your expectations and words that inspire.
“Should we meet, I would have fulfilled my mission if you feel compelled to shout me a drink and to thank me for just doing what I said I’d do”. Nigel Sonter, Founder
With that in mind, let’s talk. If we miss the mark, let me know. If you love it, let me know.
Contact us: firstname.lastname@example.org
Jensen Reign uses only the highest quality materials available. Please understand;
- beads of natural stone may contain imperfections due to their organic nature
- inconsistencies in the vintage process are intentional
- waxed cotton will age
These features add to the uniqueness of your piece and we trust you enjoy them as much as we do.
There is not a one-size-fits-all approach for Kings at Jensen Reign.
Please refer to the sizing chart and instructional video before placing your order so we can make you’re order for perfect fit.
We accept; VISA, Mastercard and Paypal payments.
Fulfillment: Your order will be shipped within 2 working days of payment verification (where purchase is prior to 2pm AEST).
Delivery: FREE worldwide shipping. Please see shipping policy here
We offer a limited 12 month warranty and will replace or fix your item where the following process and criteria are met.
- Contact us within 12 months of the delivery date. Send images and detailed description of the fault.
- You will be assigned a case manager who will make an initial assessment.
- If required, return freight is the responsibility of the customer.
- We will ship the fixed or exchanged item FREE.
- The claimant must be the original purchaser.
This warranty is limited to manufacturing defaults and does not cover any conditions that may reasonably be expected from normal use (including, wear and tear, fading, scratching, water damage – see product disclaimer).
Lets’ keep it simple.
What we need:
- Contact us within 30 days of delivery date (link to email@example.com)
- Item must be un-used, unmarked and in original condition
- Packaging must be in original condition and unmarked, including all labels, tags and inserts.
What you get:
- Quick resolution time and personal case manager – 2 business days for processing (+ allow time for bank clearance)
- Return shipping
- 100% refund of purchase price credited to original payment method (not any additional freight, duties etc) – on verification of conditions above.
All order information sent to JENSENREIGN.com is encrypted. We protect your online transactions by using Secure Sockets Layer (SSL) technology. With SSL implemented on both your computer and our server, information sent via the Internet can be trusted to arrive privately and unaltered. However, in order for SSL security to work, you must use an SSL enabled browser. Most browsers (Internet Explorer, Safari, Firefox, etc.), version 3.x and later, support SSL.